These terms and conditions of sale aim to define the contractual relationship between LYLAN and the buyer and the conditions applicable to any purchase made through the lylan.ch online store, whether the buyer is a professional or a consumer.
Acquiring a good or service through this website implies the buyer's unconditional acceptance of these terms and conditions of sale.
These terms and conditions of sale shall prevail over any other general or specific terms not expressly agreed to by LYLAN.
LYLAN reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable terms will be those in force on the date the buyer places the order.
Characteristics of the goods offered
The products offered are those listed in the catalogue published on the LYLAN website.
These products are offered subject to availability.
The photographs in the catalogue are as accurate as possible but cannot guarantee a perfect resemblance to the product offered, particularly regarding the colours of the semi-precious stones.
Prices
The prices listed in the catalogue are in Swiss Francs (CHF) and include the VAT applicable on the date the order is placed; any change in the tax rate may be reflected in the product prices.
LYLAN reserves the right to modify its prices at any time; however, the price listed in the catalogue on the date the order is placed will be the only price applicable to the buyer.
The prices indicated do not include delivery costs, which are charged separately and indicated before the order is confirmed.
Geographical area
Online sales of the products presented on the website are reserved for buyers residing in Switzerland or the Principality of Liechtenstein.
Orders
The buyer wishing to purchase a product must:
– complete the identification form, providing all the requested contact details or their customer number if they have one;
– complete the online order form, providing all the references for the chosen products or services;
– confirm the order after checking it;
– make payment in accordance with the provided terms;
– confirm the order and payment.
Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to rely on their own purchasing terms or any other terms.
All data provided and the recorded confirmation shall serve as proof of the transaction. The confirmation shall serve as a signature and acceptance of the operations carried out.
The seller will send an email confirmation of the recorded order.
Right of withdrawal
Buyers who are non-professional natural persons benefit from a seven-day right of withdrawal from the date of delivery of their order to return the product to the seller for exchange or refund without penalty, excluding return costs.
Payment terms
Payment is due upon ordering.
Only the payment methods listed on the lylan.ch online store will be permitted.
The invoice for your order constitutes proof of purchase.
The buyer's account will only be debited upon shipment of the products and only for the amount of the products shipped.
Deliveries
Deliveries are made to the address indicated in the order form, which must be within the agreed geographical area.
The buyer bears the risk from the moment the products leave LYLAN's premises. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.
Delivery times are given for guidance only; if they exceed thirty days from the date of the order, the sales contract may be terminated and the buyer refunded.
Warranty
All products supplied by the seller benefit from a 12-month warranty from the date of purchase. Damage caused by the buyer or any third party is not covered by this warranty.
In the event of non-conformity of a sold product, it may be returned to the seller, who will accept it back, exchange it, or refund the purchase price.
All claims, requests for exchange or refund must be made by post to the following address:
LYLAN Sàrl
Rue du Grand-Pré 16
1202 Geneva
within 15 days of delivery.
Liability
In the online sales process, the seller is only subject to an obligation of means; it cannot be held liable for damage resulting from the use of the Internet, such as data loss, intrusion, viruses, service interruption, or other unintentional problems.
Intellectual property
All elements of the LYLAN website are and remain the exclusive intellectual property of LYLAN
No person is authorized to reproduce, exploit, redistribute, or use in any way, even partially, any elements of the website, whether software, visual, or audio.
Any simple or hypertext link is strictly prohibited without express written agreement from LYLAN
Personal data
The information requested from the buyer is necessary for processing their order and may be disclosed exclusively to LYLAN's contractual partners involved in the execution of this order.
Archiving - Proof
LYLAN will archive the order forms and invoices on a reliable and durable medium constituting a copy. LYLAN's computerized records will be considered by the parties as proof of the communications, orders, payments, and transactions between the parties.
Dispute resolution
These general terms and conditions are subject to Swiss law, particularly the Code of Obligations, which governs aspects not expressly mentioned in these general terms and conditions. This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer shall first contact LYLAN to obtain an amicable solution.